Privacy policy

Effective Date: 01 May, 2026.

At Sondagar & Sons, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

Full name
Phone number
Email address
Billing and shipping address
Payment details (processed securely through payment gateways)
Order history

Technical Information

IP address
Browser type and device information
Website usage data
Cookies and tracking information

Communication Information

Messages, inquiries, or feedback submitted through forms, email, or customer support.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates and delivery information
Improve our products, services, and website experience
Prevent fraudulent transactions and unauthorized activities
Send promotional offers, updates, or marketing communications (only where permitted)

We only collect information that is necessary for legitimate business purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand website traffic.

Cookies may help us:

Remember customer preferences
Enable website functionality
Analyze user behavior and website performance
Deliver personalized advertisements or promotions

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We may use trusted third-party services for:

Payment processing
Shipping and logistics
Website analytics
Marketing and advertising
E-commerce platform services

These third parties may have access to limited customer information only as necessary to perform their services.

Examples may include:

Shopify
Razorpay / PayU / PhonePe Payment Gateway
Google Analytics
Meta (Facebook & Instagram) Advertising Services

We encourage users to review the privacy policies of these third-party providers separately.

5. Payment Security

We do not store sensitive payment information such as debit/credit card details on our servers.

All payments are processed through secure and encrypted payment gateways that comply with industry security standards.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

Unauthorized access
Misuse
Disclosure
Loss or destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.