Shipping policy

Shipping Policy

Effective Date: 01 May, 2026.

At Sondagar & Sons, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand our shipping process, timelines, and related information.

1. Order Processing Time

All orders are processed within 1 working day(s) after order confirmation and successful payment.

Orders are processed during business days only:
Monday to Saturday (excluding public holidays).

Please note:

Customized or made-to-order products may require additional processing time.
During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly delayed.

2. Shipping Methods

We ship orders through trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)
Surface or Freight Delivery for large furniture items

Shipping availability may vary depending on product type and delivery location.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Metro Cities: 4 working day(s) after order confirmation and successful payment.
Other Cities & Towns: 6 working day(s) after order confirmation and successful payment.
Remote Areas: 10 working day(s) after order confirmation and successful payment.

Please note that delivery timelines are estimates and may vary due to:

Courier partner delays
Weather conditions
Government restrictions
High order volumes
Unexpected logistical issues

4. Shipping Charges

Shipping charges are calculated based on:

Product size and weight
Delivery location
Shipping method selected

Shipping costs will be displayed at checkout before payment confirmation.

Examples:

Standard Shipping: INR 250/-
Free Shipping on Orders Above: INR 3000/-

Additional charges may apply for oversized furniture items or special delivery requirements.

5. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email or message
Tracking details and tracking link (where available)

Customers can use the provided tracking information to monitor delivery status directly through the courier partner’s website.

6. Delivery Issues and Delays

If your package is delayed, lost, or arrives damaged, please contact us at:
info@stepuplifestyle.in

While we work closely with logistics partners to ensure timely delivery, Sondagar & Sons is not responsible for delays caused by:

Courier service disruptions
Natural disasters
Government actions or restrictions
Incorrect shipping information provided by customers

Customers are requested to inspect packages upon delivery and report any visible damage immediately.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address results in:

Failed delivery
Return shipment
Additional shipping charges

the customer may be responsible for reshipping costs.

8. International Shipping (If Applicable)

We currently:

DO NOT offer international shipping.

If international shipping is available:

Delivery timelines vary by destination country.
Customers are responsible for any applicable customs duties, import taxes, or local charges imposed by their country.

International delivery delays caused by customs clearance are beyond our control.