Refund policy

Effective Date: 01 May, 2026.

At Sondagar & Sons, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Products may be eligible for return if:

The return request is made within 3 day(s) from the date of delivery.
The item is unused, undamaged, and in its original condition.
The product is returned with original packaging, accessories, labels, and proof of purchase.

To initiate a return, customers must contact us at:
info@stepuplifestyle.in

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

Customized or made-to-order products
Products damaged due to misuse, improper handling, or normal wear and tear
Used or altered items
Clearance, discounted, or final-sale products (unless defective)

Certain product categories may have separate return conditions mentioned on the product page.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within 3 day(s) of delivery by emailing:
info@stepuplifestyle.in

Please include:

Order number
Description of the issue
Clear photos/videos of the product and packaging

After verification, we may offer:

Replacement
Exchange
Repair assistance
Refund (if applicable)

4. Return Process

To request a return:

Contact our support team with your order details.
Our team will review your request and provide return instructions.
Once approved, the product must be securely packed and shipped as instructed.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method within 7 business days after receiving the returned item at our facility.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, COD charges, or handling fees may be non-refundable unless the return is due to our error.

6. Exchange Policy

Eligible products may be exchanged subject to:

Product availability
Verification of return condition

Exchange requests can be made by contacting:
info@stepuplifestyle.in

Customized or made-to-order items may not qualify for exchanges unless defective or damaged upon delivery.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by Sondagar & Sons.
For all other eligible returns, customers may be responsible for return shipping charges.

Shipping costs are non-refundable unless otherwise stated.